FAQ

Q1: Can I customize text and patterns for the acrylic light signs? A: Yes. MinimalOrnament supports full personal customization. You can customize any text, logos and patterns according to your preference.

Q2: How long does it take to finish a custom order? A: Custom products take 3–7 business days for production, plus global shipping time of 5–20 days depending on your country.

Q3: Is the acrylic light safe for home decoration? A: All our acrylic products adopt high-quality eco-friendly materials, with safe low-voltage light source, no glare, no radiation, safe for family and indoor use.

Q4: What should I do if the product is damaged on arrival? A: Please take photos or videos of the damaged package and product, then contact us via our official email within 7 days. We will provide refund or reshipment solution for free.

Q5: Can I modify my order information after payment? A: You can contact us to modify address, custom content or product style within 24 hours after payment. Once production starts, modification is not supported.

Q6: Do you support wholesale and bulk cooperation? A: Yes. We support wholesale, customized bulk orders and brand cooperation. Please contact our email for exclusive wholesale pricing and terms.

Q7: How can I track my order? A: After your order is shipped, we will send a tracking number to your registered email. You can track the logistics status online at any time.

Q8: Are custom products refundable? A: Custom personalized items are non-refundable unless there are factory quality defects or shipping damage confirmed by our team.