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Service Policy
At MinimalOrnament, we are committed to providing professional, efficient, and customer-oriented shopping and after-sales services for all global customers.
1. Custom Service We support custom text, patterns, and personalized size adjustment for acrylic light signs and decorative ornaments. All custom products are strictly produced according to customer confirmed drafts.
2. Pre-Sales Consultation We provide detailed product parameter introduction, style matching suggestions, and custom solution guidance to help customers make suitable purchase decisions.
3. Order Processing Service All orders will be inspected carefully before shipment to ensure complete appearance, intact packaging, and normal product function. We will arrange shipment within 1–3 working days after order confirmation.
4. After-Sales Support We provide professional after-sales guidance for product installation, use, and maintenance. For quality problems or shipping damage, we offer reasonable refund, replacement or compensation solutions.
5. Customer Feedback We welcome all customer feedback and suggestions. We will continuously optimize product design, craftsmanship and service experience based on user opinions.